Last Updated: September 30, 2026

Welcome to SVIWO. These Terms & Conditions ("Terms") govern your access to and use of the SVIWO website at https://sviwo.com/ (the "Site") and any purchases made through the Site.

The Site is operated by Dongguan SVIWO Technology Co., Ltd. ("SVIWO," "we," "us," or "our").

By accessing or using our Site, or by placing an order through the Site, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Site or place an order.

1. Use of Our Website

You may use this Site for lawful purposes only.

You agree not to:

• Use the Site for any unlawful or unauthorized purpose;
• Attempt to gain unauthorized access to the Site or its systems;
• Interfere with the operation or security of the Site;
• Copy, reproduce, modify, distribute, or exploit Site content without our written permission;
• Use automated systems or tools to collect information from the Site without authorization;
• Submit false, misleading, or fraudulent information.

We reserve the right to suspend or terminate access to the Site if we reasonably believe that these Terms have been violated.

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on the Site are accurate and up to date.

However, product colors, appearance, specifications, dimensions, and other details may vary slightly due to screen settings, manufacturing updates, or other factors.

We reserve the right to correct errors, update product information, or modify product specifications when necessary.

3. Product Availability

All products are subject to availability.

We reserve the right to limit quantities, discontinue products, or refuse or cancel an order when necessary, including when:

• A product is unavailable;
• Product information or pricing contains an error;
• We suspect fraudulent or unauthorized activity;
• We are unable to fulfill the order for reasons beyond our reasonable control.

If we cancel an order after payment has been received, we will provide an applicable refund to the original payment method.

4. Prices and Payments

All prices displayed on the Site are in U.S. dollars (USD) unless otherwise stated.

Prices, discounts, promotions, and product availability may change without prior notice.

You agree to provide accurate and complete billing, payment, and shipping information when placing an order.

Payment must be successfully authorized before an order can be processed.

We use third-party payment providers to process payments. We do not directly store your complete credit or debit card information.

5. Orders

Submitting an order through the Site constitutes a request to purchase the selected products.

After placing an order, you may receive an order confirmation email. An order confirmation does not necessarily mean that the order has been accepted or shipped.

We reserve the right to accept, decline, or cancel an order at our discretion where permitted by applicable law.

If an order is cancelled, any authorized payment will be refunded as applicable.

6. Shipping

We currently offer direct online shipping within the United States only.

If you are located outside the United States or are interested in purchasing in bulk, please contact our customer service team for assistance with your order. Customers who purchase through our customer service team will enjoy the same benefits, product support, and warranty coverage as customers who purchase directly through our website, subject to the applicable terms and conditions.

Most orders are processed and prepared for shipment within approximately 15 business days after the order is placed.

Most orders are shipped through FedEx or another reliable carrier selected based on the order and destination.

The 15-business-day period refers to order processing and preparation and does not represent a guaranteed delivery time.

Shipping times may vary due to carrier delays, weather, holidays, incorrect shipping information, or other circumstances beyond our control.

For additional information, please review our Shipping Policy.

7. Returns, Exchanges, and Warranty

Product returns, exchanges, repairs, and warranty claims are subject to our Return & Exchange Policy.

If a product arrives damaged, defective, or experiences a covered manufacturing defect during the applicable warranty period, please contact us before returning the product.

We may request proof of purchase, product serial numbers, photographs, videos, or other information necessary to evaluate the claim.

Please do not send products back without receiving return instructions from SVIWO.

8. Product Use and Safety

You are responsible for using SVIWO products in accordance with the applicable user manual, safety instructions, and operating guidelines.

You should inspect the product before use and discontinue use if you identify a condition that may create a safety risk.

The product should not be modified, disassembled, or repaired by unauthorized persons.

Damage resulting from misuse, unauthorized modification, improper operation, accidents, water damage, physical impact, or failure to follow applicable instructions may not be covered by our warranty.

Please refer to the product documentation and Return & Exchange Policy for additional warranty information.

9. Intellectual Property

All content on the Site, including but not limited to:

• Logos
• Trademarks
• Product images
• Product descriptions
• Text
• Graphics
• Videos
• Website design
• Software
• Page layouts

is owned by or licensed to SVIWO and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, or commercially exploit any Site content without our prior written permission.

The SVIWO name, logo, and related trademarks may not be used without our prior written authorization.

10. User-Submitted Content

If you submit reviews, comments, photographs, videos, feedback, or other content to us, you represent that you have the right to submit such content.

By submitting content, you grant SVIWO a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute the content for legitimate business, marketing, or promotional purposes, subject to applicable law.

We reserve the right to remove content that we reasonably believe is unlawful, misleading, offensive, abusive, or otherwise inappropriate.

11. Third-Party Services and Links

Our Site may use third-party services, including payment processors, shipping providers, analytics services, advertising platforms, and other service providers.

The Site may also contain links to third-party websites.

We are not responsible for the content, availability, privacy practices, security, or policies of third-party websites or services.

Your use of third-party services may be subject to the terms and policies of those third parties.

12. Disclaimer

To the extent permitted by applicable law, the Site and its content are provided on an "as available" basis.

We do not guarantee that:

• The Site will always be available or uninterrupted;
• The Site will be completely error-free;
• Information on the Site will always be complete, accurate, or current;
• The Site will be free from viruses or other harmful components.

Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot legally be excluded or limited under applicable law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, SVIWO and its affiliates, officers, employees, agents, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Site or purchase or use of our products, except where such liability cannot legally be excluded.

Our liability relating to a particular purchase will, to the extent permitted by applicable law, be limited to the amount paid for the product giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless SVIWO and its affiliates, officers, employees, agents, and service providers from claims, liabilities, damages, losses, and expenses arising from:

• Your violation of these Terms;
• Your misuse of the Site;
• Your violation of applicable laws or regulations;
• Your infringement of the rights of another person or entity.

15. Changes to These Terms

We may update or modify these Terms from time to time.

When we make changes, we will update the "Last Updated" date at the top of this page.

Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

We encourage you to review these Terms periodically.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws governing the transaction, without regard to conflict-of-law principles, except where otherwise required by applicable law.

Nothing in these Terms limits any mandatory consumer rights or protections that apply to you under the laws of your place of residence.

17. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return & Exchange Policy, constitute the terms governing your use of the Site and your purchases from SVIWO, except where additional terms apply to a particular product, promotion, or service.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Dongguan SVIWO Technology Co., Ltd.

Email: business@sviwo.ltd

Website: https://sviwo.com/

We are happy to assist with questions regarding our website, products, orders, and policies.

© 2026 SVIWO. All Rights Reserved.