Last Updated: September 30, 2026

At SVIWO, we are committed to providing reliable, high-quality golf trolleys and accessories. If your product arrives damaged, defective, or develops a manufacturing-related issue during the applicable warranty period, we will work with you to provide an appropriate repair, replacement, or other solution.

Please review the following Return, Exchange, and Warranty Policy before making a purchase.

1. Returns & Exchanges for Product Issues

If your SVIWO product arrives damaged, defective, or has a manufacturing-related issue, please contact us as soon as possible.

Within 7 Days of Delivery

If your product is dead on arrival (DOA), arrives damaged, or cannot function properly due to a manufacturing or product defect, please contact us within 7 days of delivery.

After we verify the issue:

• We will provide a replacement product or appropriate replacement parts, as applicable.
• SVIWO will cover the applicable shipping costs（$29.9 USD） for the return and replacement.
• Replacement parts will be provided free of charge for confirmed product defects.
• We may request photos, videos, the product serial number, and proof of purchase to verify the issue.

After 7 Days

For product issues reported after the first 7 days, the issue may be handled under the applicable Limited Warranty described below.

Depending on the nature of the issue, SVIWO may provide:

• Technical troubleshooting
• Replacement parts
• Product repair
• Replacement of the affected component
• Product replacement, where appropriate

The specific solution will depend on the nature and cause of the issue.

2. Limited Warranty Coverage

The warranty period begins on the original date of purchase.

The following warranty periods apply to the SVIWO PRO-L golf trolley:

Component Category	Warranty Period
Structural Components	24 Months
Energy Storage	24 Months
Charging Equipment	24 Months
Drive System	12 Months
Control System	12 Months
Consumable Accessories	7 Days (DOA)

Warranty coverage applies only to defects resulting from normal use and does not cover damage caused by improper operation, accidents, unauthorized modifications, or normal wear and tear.

3. Warranty Exclusions

Warranty coverage does not apply to damage caused by improper use, accidents, unauthorized modifications, or failure to follow the product's operating and maintenance instructions.

Examples include:

Improper Terrain

Damage caused by operating the trolley in abnormal or excessively harsh environments, including swamps, deep mud, mud pits, or unsuitable terrain that results in physical impact, frame deformation, or motor overload.

Improper Startup or Operation

Damage caused by operating the trolley before the battery is properly locked and secured, or continuing to operate the product when components are loose or known to be damaged.

Water Damage

Damage caused by:

• High-pressure water cleaning
• Immersion of the trolley or battery
• Water entering the motor, controller, or electronic components
• Operating the trolley in conditions that result in water intrusion into electronic components

Charger and Battery Maintenance

Damage caused by:

• Using a non-original charger
• Improper charging practices
• Deep discharge resulting from leaving the battery uncharged for an extended period, including more than 3 months

Physical Impact

Damage to the battery, BMS, cells, frame, or other components caused by dropping, crushing, collision, or other external physical force.

Unauthorized Modification

Warranty coverage does not apply where the product has been modified, disassembled, or repaired without authorization, including:

• Cutting or modifying wires
• Disassembling motors or electronic components
• Modifying electrical circuits
• Modifying firmware or the AI-assisted control system
• Installing unauthorized components

4. Storage & Maintenance Requirements

To help maintain the performance and lifespan of your SVIWO golf trolley and battery, we recommend the following:

• Store the battery in an environment with a temperature above 5°C (41°F).
• For long-term storage, keep the trolley and battery in a dry, room-temperature environment, ideally around 20°C–25°C (68°F–77°F).
• Keep the product in a cool and ventilated area away from direct sunlight.
• Avoid prolonged exposure to heavy rain or extreme weather conditions.
• Clean the trolley frame using a damp cloth.
• Do not directly spray water into electronic compartments, motors, charging ports, or other electrical components.

Failure to follow appropriate storage and maintenance practices may result in damage that is not covered by the warranty.

5. Warranty Claim Process

To request a return, exchange, repair, or warranty service, please contact us at:

Email: business@sviwo.ltd

Please include:

• Your order number or proof of purchase
• Product serial number (SN), if available
• A description of the issue
• Clear photos and/or a video showing the issue
• Your contact information

Providing photos or videos helps our technical team diagnose the issue more efficiently.

Step 1 — Submit Your Claim

Contact us with the required information and supporting materials.

Step 2 — Technical Diagnosis

Our technical team will review the information provided and may conduct remote troubleshooting to determine the cause and nature of the issue.

Additional photos, videos, or other information may be requested if necessary.

Step 3 — Repair or Replacement

Once the issue has been confirmed, SVIWO will determine the appropriate solution based on the applicable warranty coverage and the nature of the issue.

Depending on the circumstances, the solution may include technical support, replacement parts, product repair, replacement of an affected component, or product replacement.

6. Warranty Shipping Responsibility

Shipping responsibility for warranty-related service depends on the nature of the issue and the applicable warranty period.

Situation	Shipping Responsibility
DOA / Damaged / Defective within 7 days	SVIWO covers applicable return and replacement shipping costs（$29.9 USD）
Warranty issue within the first 6 months	Customer ships the product to the designated service center; SVIWO covers the applicable return shipping after service
Warranty issue from 6 to 24 months	Customer is responsible for applicable shipping costs（$29.9 USD）
Issues outside the warranty period	Customer is responsible for applicable shipping costs（$29.9 USD）

7. Important Notes

• Warranty coverage is limited to the original purchaser and applies to products purchased through SVIWO or an authorized sales channel.
• Warranty service does not extend or restart the original warranty period.
• Replacement parts or components provided under warranty are subject to the applicable warranty terms.
• SVIWO reserves the right to determine whether an issue is covered by this policy based on the product condition, evidence provided, and applicable warranty terms.

8. Contact Us

If you have any questions regarding returns, exchanges, repairs, or warranty service, please contact our customer service team:

Email: business@sviwo.ltd

Our customer service team will review your request and assist you with the next steps.