Last Updated: September 30, 2026

At SVIWO, we are committed to providing reliable and convenient shipping for our customers. Please review the following shipping information before placing your order.

1. Shipping Locations

We currently offer direct online shipping within the United States only.

If you are located outside the United States or are interested in purchasing in bulk, please contact our customer service team for assistance with your order. We will be happy to provide you with purchasing and shipping options tailored to your needs.

Customers who purchase through our customer service team will enjoy the same benefits, product support, and warranty coverage as customers who purchase directly through our website, subject to the applicable terms and conditions.

2. Order Processing Time

Most orders are processed and prepared for shipment within 1 business day after the order is placed.

Business days are Monday through Friday and do not include weekends or U.S. federal holidays.

Processing time may vary depending on product availability, order volume, or other circumstances. If there is an unexpected delay with your order, we will contact you using the information provided when you placed your order.

Please note: Order processing time refers to the time required to prepare your order before shipment. It does not include the carrier's delivery transit time.

3. Shipping Method

Most orders are shipped via FedEx or another reliable carrier selected based on the order and destination.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information, when available.

You can use the tracking number to monitor your shipment's delivery status.

4. Shipping Time

After your order has been processed and handed over to the carrier, the estimated delivery time is 3–5 business days.

Actual transit times may vary depending on the destination, carrier service, weather, and other circumstances.

Please note that delivery estimates are not guaranteed and may be affected by circumstances beyond our control.

5. Total Delivery Time

The estimated total delivery time is 4–6 business days, including 1 business day for order processing and 3–5 business days for shipping transit. Delivery times may vary depending on the destination, carrier service, weather, and other circumstances beyond our control.

6. Shipping Costs

A flat shipping fee of $29.90 USD applies to orders shipped within the United States. Shipping costs will be displayed at checkout before you complete your purchase.

7. Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email containing your tracking information.

You can use the tracking number to check the latest status of your shipment through the carrier's tracking system.

If your tracking information has not been updated for an extended period of time, please contact us at business@sviwo.ltd and we will assist you.

8. Shipping Delays

While we make every effort to process and ship orders within the stated timeframe, delivery may occasionally be delayed due to circumstances beyond our control, including:

• Severe weather
• Carrier delays
• Incorrect or incomplete shipping information
• High shipping volumes
• Natural disasters
• Other unexpected transportation or operational disruptions

If a significant delay affects your order, we will make reasonable efforts to assist you.

9. Incorrect Shipping Information

Please make sure that your shipping address and contact information are accurate when placing your order.

If you need to correct your shipping information, please contact us as soon as possible after placing your order.

Once an order has been processed or shipped, we may not be able to change the shipping address.

SVIWO is not responsible for delays or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

10. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at business@sviwo.ltd as soon as possible.

For damaged packages, we recommend taking photographs of the package and product and keeping the original packaging until the issue has been resolved.

We will work with the carrier and the customer to determine the appropriate next steps.

11. Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Dongguan SVIWO Technology Co., Ltd.

Email: business@sviwo.ltd

Website: https://sviwo.com/

We are happy to assist you with questions regarding order processing, shipment status, and delivery.