Last Updated: September 30, 2026

At SVIWO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Dongguan SVIWO Technology Co., Ltd. ("SVIWO," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit or make a purchase from https://sviwo.com/ (the "Site"), create an account, contact us, or otherwise interact with our services.

By using our Site, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide to Us

When you place an order, create an account, contact us, subscribe to marketing communications, or otherwise interact with our Site, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Account login information
• Order and purchase information
• Payment and transaction information
• Information you provide when contacting our customer service
• Product reviews, feedback, or other information you voluntarily submit

We do not directly store your full credit or debit card number. Payment information is processed through our third-party payment providers and Shopify's payment infrastructure, as applicable.

Information Collected Automatically

When you visit our Site, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location
• Pages viewed and links clicked
• Referring website or source
• Date and time of your visit
• Shopping and browsing activity
• Cookies and similar tracking technologies

This information helps us operate, secure, analyze, and improve our Site and services.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders
• Process payments and prevent fraudulent transactions
• Provide shipping and delivery services
• Create and manage customer accounts
• Provide customer service and technical support
• Communicate with you regarding your orders, products, or inquiries
• Send promotional emails and marketing communications where permitted by law
• Improve our products, website, services, and customer experience
• Understand how visitors use our Site
• Personalize content and marketing communications
• Maintain the security and integrity of our Site
• Detect, investigate, and prevent fraud, abuse, or other unauthorized activity
• Comply with applicable laws, regulations, and legal obligations

3. Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies to operate and improve our Site.

These technologies may be used to:

• Keep items in your shopping cart
• Remember your preferences
• Maintain account and checkout functionality
• Understand website traffic and visitor behavior
• Measure the effectiveness of advertising campaigns
• Provide relevant advertising and marketing
• Improve website performance and functionality

Some cookies may be placed by third-party service providers that provide analytics, advertising, payment, or other services to us.

You may be able to control or disable certain cookies through your browser settings or available cookie preference tools. Please note that disabling certain cookies may affect the functionality of the Site.

4. How We Share Your Information

We may share your personal information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

• Shopify, which provides our e-commerce platform and related services
• Payment processors and payment service providers
• Shipping and logistics providers
• Warehousing and fulfillment providers
• Website analytics and performance providers
• Advertising and marketing service providers
• Customer service and communication providers
• Fraud prevention and security service providers
• Professional advisors, such as legal, accounting, or financial service providers
• Government authorities or other parties when required by law

We do not sell your personal information for monetary consideration.

Where third-party service providers process personal information on our behalf, we expect them to handle that information in accordance with applicable privacy and data protection requirements.

5. Shopify

Our online store is powered by Shopify. Shopify provides the technology that allows us to operate our online store, process orders, and provide related services.

When you visit or make a purchase from our Site, Shopify may process information about you in accordance with its own privacy practices.

For more information about how Shopify handles personal information, please review Shopify's Privacy Policy.

6. Marketing Communications

If you choose to subscribe to our marketing communications, we may use your email address to send you information about:

• New products
• Promotions and special offers
• Product updates
• News and other SVIWO-related communications

You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link included in our marketing emails or by contacting us.

Please note that you may still receive non-promotional communications, such as order confirmations, shipping updates, account notifications, or customer service messages.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our products and services
• Complete transactions
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud and abuse
• Comply with legal, accounting, tax, or regulatory requirements
• Enforce our agreements

The length of time we retain information depends on the nature of the information and the purpose for which it was collected.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Request information about how your personal information is collected and used
• Opt out of certain marketing communications
• Object to or restrict certain processing activities
• Exercise other rights provided by applicable privacy laws

To submit a privacy-related request, please contact us using the information provided in the Contact Us section below.

We may need to verify your identity before processing certain requests. Some rights may be subject to exceptions or limitations under applicable law.

10. California and Other U.S. State Privacy Rights

If you are a resident of a U.S. state that provides additional privacy rights, you may have additional rights regarding your personal information under applicable state privacy laws.

Depending on your state of residence and the circumstances, these rights may include rights to access, correct, delete, obtain a copy of, or opt out of certain processing of your personal information.

We do not discriminate against customers for exercising privacy rights provided by applicable law.

If you would like to exercise an applicable privacy right, please contact us using the information below.

11. Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information without appropriate consent, please contact us. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete such information.

12. International Data Transfers

Because we work with service providers located in different countries, your personal information may be processed, stored, or transferred outside the country in which you reside.

By using our Site, you understand that your information may be transferred to and processed in countries that may have different data protection laws from those in your jurisdiction.

Where required by applicable law, we will take appropriate measures to protect personal information when it is transferred internationally.

13. Third-Party Websites and Services

Our Site may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review the privacy policies of any third-party website or service you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy or would like to exercise applicable privacy rights, please contact us:

Dongguan SVIWO Technology Co., Ltd.

Email: business@sviwo.ltd

WhatsApp: +34 654726519

Address:
Unit B18-2, Lihe Zijing Science and Innovation Center Industrial Plant,
No. 55 Qinghu East Road, Qingxi Town,
Dongguan City, Guangdong Province, China

Business Hours: 24 Hours

© 2026 SVIWO. All Rights Reserved.